You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. We process cancellation requests within 1 business day, and your refund will be issued to your original payment method within 5-7 business days after cancellation confirmation.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. You must also provide proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Approved refunds will be processed within 3 business days after we receive and inspect your return. The refund will be credited to your original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Depending on your financial institution, it may take 5-10 business days for the refund to appear on your credit card statement or bank account. Some financial institutions may take longer to process the refund. We will notify you by email when your refund has been processed.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us immediately using the information provided in the "Contact Us" section below. We will investigate the matter and work with our payment processor to resolve any issues.
For returns by mail, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. If your return is lost in transit, we will be unable to process your refund until the item is received at our facility.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xtrendybagspot Holdings
Address: 37 Calle 23, Vedado, Havana 10400, Cuba
Phone: +53 7 860 1234
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT-5), excluding public holidays.
